Refund Policy
Last Updated: December 19th 2024
At PathWizz.com, we are committed to providing high-quality online educational content. Since our courses are delivered digitally, we have a structured refund policy to ensure fairness while preventing misuse.
1. Refund Eligibility
Refunds are only granted under the following conditions:
Limited Course Access: You may request a refund within 7 days of purchase if less than 20% of the course content has been accessed. This prevents abuse while allowing genuine refund requests.
Technical Issues: If you experience a technical issue that prevents course access, and our support team is unable to resolve it within 5 business days, a refund may be granted.
Unauthorized Transactions: If a purchase was made fraudulently or without your consent, you must report it to us immediately for investigation.
2. Refund Process
Timeline: If your refund request meets the eligibility criteria, a refund will be processed within up to 14 days from the approval date. Refunds will be issued using the same payment method used for the original purchase.
Activation and Course Access: If a refund is granted for an account activation or course, your access to the service or course materials will be revoked immediately upon processing the refund.
3. Non-Refundable Cases
Refunds will NOT be granted in the following situations:
If more than 20% of the course has been accessed.
If the refund request is made more than 7 days after purchase.
If the request is based on a "change of mind" after accessing the course.
If the course was completed or significantly progressed through.
If the inability to complete the course is due to personal reasons, such as lack of time or incorrect expectations.
4. How to Request a Refund
To request a refund, follow these steps:
Email [office@pathwizz.com] within 7 days of purchase.
Provide your order details and the reason for your request.
If applicable, our team may ask for screenshots or additional information to verify the issue.
Approved refunds will be processed within 5-10 business days to the original payment method.
5. Changes to This Policy
PathWizz.com reserves the right to modify this refund policy at any time. Any updates will be reflected on this page.
For any questions, contact us at [office@pathwizz.com].